Customer Service Agent – SOPRANATURE


Sales

Surrey

Job description

Customer Service Agent – SOPRANATURE

WHY SHOULD YOU JOIN OUR TEAM?

  • Participation in profit sharing
  • Shutdown at Christmas and all paid holidays
  • Flexible insurance program (80% paid by the company after probation and up to 100% after one year!)
  • Pension fund / 2 contribution options:
    • 3% employee – 3% employer
    • 5% employee – 4% employer
  • Paid weekly
  • Reimbursement for physical activities (according to internal policy)
Apply now
  • Diploma None
  • Shift Day
  • Job status Permenant
  • Workplace 18651 52 Avenue, Surrey, BC
  • Work timetable
  • Years of experience 3 to 5 years
  • Rate To be determined
  • Date according
YOUR ROLE IN OUR TEAM

YOUR ROLE IN OUR TEAM

The Customer Service Agent ensures that all internal and external customers receive impeccable and satisfactory professional service and manages their various requests.

 

 

THE CHALLENGES WE HAVE FOR YOU

THE CHALLENGES WE HAVE FOR YOU

  • Answering various incoming calls from clients;
  • Entering orders into the system;
  • Prioritizing and following up orders (deliveries and returns);
  • Working proactively and constantly looking for solutions;
  • Working closely with SOPRANATURE Sales representatives;
  • Communicating information within the representative’s domain;
  • Participating in electronic filing and archiving;
  • Performing any other related duties as assigned.
THE SKILLS WE ARE LOOKING FOR

THE SKILLS WE ARE LOOKING FOR

Education

  • Diploma of collegial studies (an asset);
  • 2 to 3 years of experience in customer service in a company and/or through training.

Knowledge

  • Proficiency in MS Office (Excel and Word);
  • Oral and written english;
  • Oral and written French (an asset).

Skills and attitudes

  • Excellent written and oral communication skills;
  • Courtesy and commitment towards customers;
  • Organizational skills;
  • Autonomy and versatility skills;
  • Excellent judgment and initiative;
  • Ability to negotiate and manage crisis;
  • Teamwork ability.

WORK CONDITIONS

  • Regular full-time schedule;
  • Office work.

PHYSICAL REQUIREMENTS

  • Excellent physical required.

    WANT TO HAVE A JOB AT THE HEIGHT OF YOUR AMBITIONS AT SOPREMA? POST ONLINE.

    Candidature spontanée Alerte-emploi